Privacy Policy

Effective Date: February 16, 2025

You Matter Counseling Services, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, communicate with us, or utilize our services.

Information We Collect

We collect the following types of information:

  • Personal Information: When you contact us, schedule an appointment, or sign up for services, we may collect personal details such as your name, phone number, email address, and any other information you provide.

  • Health Information: As a mental health service provider, we may collect health-related information necessary for providing counseling services. This information is protected under HIPAA regulations.

  • Usage Data: We may collect non-personal information about your interactions with our website, such as IP address, browser type, and pages visited, to improve our services.

How We Use Your Information

We use your information for the following purposes:

  • To schedule and manage appointments

  • To provide counseling services

  • To communicate with you about services, updates, or important information

  • To comply with legal and regulatory requirements

  • To enhance our website and improve user experience

Information Sharing & Protection

We do not sell, trade, or rent your personal information. Your information may be shared only in the following circumstances:

  • With Your Consent: We will share your information only with your written consent.

  • Legal Requirements: We may disclose information when required by law, court order, or to protect our legal rights.

  • Third-Party Service Providers: We may use third-party services (such as scheduling or billing platforms) that process your information on our behalf, all of which adhere to strict confidentiality and security standards.

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal information

  • Request a copy of your health records

  • Request restrictions on certain uses of your information

  • Withdraw consent for communication at any time

To exercise these rights, please contact us at:

  • Phone: 505-932-8979

  • Email: admin@youmatterabq.com

  • Mailing Address: 3809 Atrisco NW Dr., Suite A, Albuquerque, NM 87120

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. You can disable cookies through your browser settings; however, some features of our website may not function properly without them.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the information provided above.

By using our website and services, you acknowledge and agree to the terms of this Privacy Policy.